We want you to feel confident in every order you place with us.
At Nutrively, we want you to feel confident in every order you place with us. Because our products are consumable wellness products, we're unable to accept returns or provide refunds for products based on personal preference, change of mind, or individual results.
But if something isn't right, we want to hear from you.
If your order arrives damaged, incorrect, or there is another issue with your purchase, please contact our Customer Care team within 30 days of delivery. We'll review your situation personally and work with you toward an appropriate resolution.
01 · ORDER ISSUES
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 30 days of delivery and include your order number and, when applicable, a photo of the product or package. We'll make it right.
02 · YOUR EXPERIENCE
Wellness products can affect everyone differently, and individual experiences may vary. Nutrively's soursop drops are designed to be taken consistently as part of your daily wellness routine. While some customers may notice changes sooner, others may need more time to determine how the product fits into their routine. Because every person's experience is unique, we are unable to guarantee specific results or provide automatic refunds based solely on individual results.
However, your experience matters to us. If you're unhappy with your purchase or have concerns about your order, please reach out to our Customer Care team. We review customer concerns individually and may offer a replacement, store credit, partial refund, or other resolution when appropriate.
TYPICAL WELLNESS TIMELINE
30 days
First changes noticed
60 days
Building consistency
90 days
Full effects
03 · SUBSCRIPTIONS
Subscription orders are processed according to the schedule selected at checkout. Customers are responsible for making changes or cancellations before their next order is processed. Once a subscription order has been processed or shipped, it is subject to the same policy outlined above.
