Privacy Policy

NUTRIVELY
Privacy Policy Last Updated: October 14, 2026

At Nutrively, we believe wellness begins with trust. Protecting your personal information and respecting your privacy are important parts of the experience we strive to provide. This Privacy Policy explains how Nutrively (“Nutrively,” “we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you visit our website, purchase our products, subscribe to our services, or otherwise interact with our brand. By using our website, you acknowledge the practices described in this Privacy Policy. 1. Information We Collect We may collect personal information that you provide directly to us, including: Contact Information: Your name, email address, telephone number, billing address, and shipping address. Order Information: Products purchased, order history, shipping preferences, and transaction details. Payment Information: Payment related information processed through our secure third party payment providers. Account Information: Login credentials, account preferences, and subscription details. Communication Information: Messages, inquiries, reviews, and information you provide when contacting our customer support team. Marketing Preferences: Your preferences regarding promotional emails, product announcements, and special offers. We may also automatically collect certain information when you interact with our website, including your IP address, browser type, device information, pages visited, referral sources, and interactions with our website. 2. How We Use Your Information We use personal information to operate our business, provide our products and services, and improve your shopping experience. This includes: Processing and fulfilling orders. Managing customer accounts and subscriptions. Providing shipping confirmations, order updates, and customer support. Communicating important information about your purchases. Sending promotional emails and special offers in accordance with applicable law and your marketing preferences. Improving website functionality, product offerings, and customer experiences. Analyzing website performance and marketing effectiveness. Detecting fraudulent transactions and protecting our business and customers. Complying with applicable legal and regulatory obligations. 3. Shopify and Payment Processing Our online store is hosted by Shopify, which provides the e-commerce platform that allows us to offer our products and services. Shopify and our authorized payment providers may process personal information necessary to complete transactions, manage payments, prevent fraud, and operate our online store. Payment information is handled by the applicable payment processor according to its security practices and privacy policies. You can learn more about Shopify’s handling of personal information at: https://privacy.shopify.com/ 4. Email Marketing and Communications When you subscribe to our mailing list or otherwise provide appropriate marketing consent, we may send you communications about Nutrively, including: New product announcements. Exclusive offers and promotions. Wellness education and brand updates. Product recommendations. Subscription related communications. We may use third party marketing platforms, including Klaviyo, to manage email communications and analyze engagement. You may unsubscribe from promotional emails at any time by selecting the unsubscribe link included in our marketing messages. Unsubscribing from promotional communications will not prevent you from receiving essential transactional messages regarding your orders, subscriptions, or account. 5. Cookies and Tracking Technologies Our website may use cookies, pixels, and similar technologies to improve functionality, understand website activity, and support marketing efforts. These technologies may help us: Remember shopping cart contents and website preferences. Improve website navigation and performance. Understand how visitors interact with our website. Measure advertising and marketing performance. Deliver relevant content and advertising. Depending on your location, you may have the ability to manage or decline certain cookies through our website’s privacy controls or your browser settings. Disabling certain cookies may affect website functionality. 6. Sharing Your Personal Information We may share personal information with trusted third party service providers when reasonably necessary to operate our business. These providers may include: E-commerce and website hosting platforms. Payment processors. Shipping and fulfillment partners. Email marketing and customer communication providers. Website analytics and advertising partners. Fraud prevention and security providers. Professional advisers and other providers supporting our business operations. We may also disclose personal information when required by law, to protect our legal rights, or in connection with a business transaction such as a merger, acquisition, or sale of assets. Certain advertising-related disclosures may be considered a “sale” or “sharing” of personal information under applicable privacy laws, even when no money is exchanged. Where required by law, we provide applicable rights to opt out of these activities. 7. Subscriptions and Recurring Orders If you enroll in a Nutrively subscription, we may collect and process information necessary to manage recurring orders, scheduled payments, deliveries, and account preferences. Subscription-related information may be shared with authorized subscription management and payment processing providers. Information regarding recurring charges, subscription changes, and cancellation procedures is provided separately in our applicable Subscription Policy. 8. Data Security We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or misuse. However, no method of internet transmission or electronic storage can be guaranteed to be completely secure. We encourage customers to protect their account credentials and contact us if they suspect unauthorized activity involving their information. 9. Data Retention We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing transactions, maintaining business records, resolving disputes, complying with legal obligations, and enforcing agreements. Retention periods may vary depending on the type of information and applicable legal requirements. When personal information is no longer required, we take appropriate steps to delete, de-identify, or securely retain it as required by law. 10. Your Privacy Rights Depending on your location and applicable law, you may have the right to: Request access to personal information we maintain about you. Request correction of inaccurate personal information. Request deletion of certain personal information. Request information about how your personal information is collected, used, or disclosed. Opt out of certain targeted advertising or data sharing activities. Withdraw consent for certain processing activities. Appeal certain decisions regarding privacy requests, where applicable. These rights may be subject to legal exceptions and identity verification requirements. To submit a privacy-related request, please contact us using the information provided below. We will review and respond to requests in accordance with applicable law. 11. Children’s Privacy Nutrively’s website and products are not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete that information. Parents or guardians who believe a child has provided personal information may contact us to request its removal. 12. Third Party Websites Our website may contain links to third party websites, platforms, or services. We are not responsible for the privacy practices, security measures, or content of websites operated by third parties. We encourage visitors to review the privacy policies of any third party websites they access. 13. International Data Processing Our service providers may process or store personal information in locations outside your state or country of residence. Where required by applicable law, we take appropriate measures to protect personal information transferred internationally. 14. Changes to This Privacy Policy We may update this Privacy Policy periodically to reflect changes in our business practices, technologies, legal requirements, or services. When updates are made, we will revise the “Last Updated” date at the beginning of this policy. Where legally required, we will provide additional notice of material changes. 15. Contact Us If you have questions about this Privacy Policy, how your personal information is handled, or would like to exercise your privacy rights, please contact us. Nutrively Email: support@nutrively.com Website:https://nutrively.com/ Business Phone Number: 888-293-2830

We value the trust you place in Nutrively and are committed to handling your personal information with care, transparency, and respect.