Get in Touch. We're Here to Help!
At Nutrively, your satisfaction is our top priority. We encourage you to reach out with any questions, concerns, or feedback, as our dedicated team is always eager to assist you. Whether you need help with product inquiries or simply want to share your experience with us, we're just a message away.
**If you contact us through Paypal we will not be able to help you**
Customer Support Hours:
Monday - Friday: 9am-5pm
We usually try our best to respond within 24-48 hours. Due to peak season sometimes responses will be delayed.
If you have any issues with your order please fill out the form below for our support team!
*Include order number in comment*
Frequently Asked Questions
Find answers to common questions about our products, shipping, returns, and more.
Sometimes order confirmation and shipping updates get sent to junk/spam email folders.
We aim to process and fulfill all orders within 2–3 business days.
Once your order has been fulfilled, shipping typically takes 5–8 business days, depending on your location and carrier service.
Please note that delivery times are estimates and may be subject to delays beyond our control. These can include factors such as:
- Customs inspections or import duties/tariffs (for international orders)
- High demand or peak season periods (such as holidays or promotional sales)
- Low stock or back-ordered items
We appreciate your patience during these times. If your order has not arrived within the expected timeframe, please fill out the Contact Us form below, and our support team will assist you as soon as possible.
We fulfill orders within 2-3 business days.
Upon fulfillment we will attach the tracking number for your order on the shipping confirmation email.
If you are having trouble tracking your order feel free to reach out using the contact us request below!
If you have entered the wrong shipping address please use the contact us request below to reach out as soon as possible.
If your order has already been fulfilled we will no longer be able to update the address since the order has already been shipped.
We will not be able to issue a refund since we do have a disclaimer on checkout to double check your address.
To manage your subscription log into your account using the email you used on your order if you have any issues you can reach out to us using the contact form below.